Registrer din retur

We don't accept returns of MTO (made to order) products. Other scollare.com orders can be returned for any reason within 14 days of the delivery date if return is possible. Please note that we only accept returns if the products are in the same shape and condition as when you received them and in their original packaging. To clarify, that means the garment must not have been worn or used. We charge a 20€ dry cleaning fee for products returned with an odor from perfume, smoke, or else, that can't be sold in the current condition. Please try our garments in a clean and smell-free area to avoid this.

NON-RETURNABLE ITEMS:

• Made to order (MTO or GMTO) or personalized items
• Deposits
• Pre-order fees
• Crowdfunders

We cannot accept returns or refunds on any made to order item. Note that any stated MTO delivery times are estimates - we will not refund your deposit because of delays. We will only refund a deposit in case of the manufacturer being unable to fulfill the order. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do not accept responsibility for products lost during the return delivery. After your return is received we will evaluate your order. If your return is approved, we will refund the order value to the original payment method. Please allow 3-8 bank days for the refund to reflect on your account.

SCOLLARE does not cover shipping costs for returns.

If you have received an imperfect product please contact our customer relations team within 24 hours of receiving your delivery and we will arrange a free return and exchange for you.